Privacy Policy

1. Information We Collect

We may collect the following types of information when you use GlanzGo:

• Personal Information: Name, email address, phone number, and profile picture provided during account registration.
• Location Data: Your geographical location to help you find nearby salons, spas, and wellness centers.
• Booking Information: Details of your appointments, service preferences, and booking history.
• Payment Information: Payment details processed securely through M-Pesa and other payment providers. We do not store your full payment credentials on our servers.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: How you interact with our app, including pages viewed, features used, and time spent.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process and manage your bookings and appointments.
• Connect you with service providers, salons, and wellness centers.
• Process payments and send transaction confirmations.
• Send you booking reminders and service updates.
• Improve our app, services, and user experience.
• Provide customer support and respond to your inquiries.
• Send promotional offers and marketing communications (with your consent).
• Ensure safety and security of our platform.

3. Information Sharing

We may share your information in the following circumstances:

• Service Providers: We share relevant booking details with the salons, spas, and service providers you choose to book with.
• Payment Processors: Payment information is shared with M-Pesa and other payment processors to complete transactions.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest.
• Secure authentication mechanisms including OTP verification.
• Regular security assessments and updates.
• Access controls limiting who can view your data.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These help us understand how you use our platform and improve our services. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@glanzgo.com.

7. Children's Privacy

GlanzGo is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

8. Third-Party Links

Our app and website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our app and website. Your continued use of GlanzGo after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@glanzgo.com
• Phone: +254728665497
• Address: The Piano, 171 Brookside Drive, Nairobi